At Onni, we prioritize your safety. Our team practices telemarketing, door-to-door sales and in-home media converter replacements with strict security measures to protect you from impersonation risks. We make it easy for you to verify the authenticity of our representatives for your peace of mind.

Identifying Onni Representatives (At door)

When interacting with our team, look for:

• Identification Badge: All Onni employees carry an ID badge displaying a unique 8-digit employment number, starting with 802, 804, or 806. To confirm authenticity, you can call 08-502 765 69 or check below.
• Uniforms:
  • Pique Shirt: Embossed with ‘The Onni Company/Onni Technology/Onni Properties’, alongside the number 08-502 765 69 and the URL OnniCorporation.com/id.
  • Seasonal Hoodie: Also branded with Onni’s details, suitable for the current season.
  • Seasonal Jackets: Whether it’s a lighter jacket for warmer months or a heavy winter jacket, each is marked with Onni’s contact information and website.
  • Safety Vest: Used during installation or maintenance, this vest is labeled with Onni’s company names, contact number, website, and the phrase ‘Stay Alert, Stay Safe’.
• Accessories: Our staff is equipped with a bag containing a tablet, pen, and paperwork, all marked with ‘The Onni Company’ branding.

Seasonal Wear:

• Summer: Pique shirt accompanied by a hoodie and a lightweight jacket, folded and stored. ID badges are always visible.
• Winter: A hoodie under a winter jacket, with ID badges prominently displayed.

Verification: If in doubt, feel free to request the employee’s number or contact an on-call supervisor. Our representatives are obliged to comply with your request for verification.

Identifying Onni Representatives (Phone)

When you’re contacted by a telemarketer or someone claiming to represent The Onni Company, it’s important to confirm their identity for your security. Here are ways to verify their legitimacy:

• Customer Information Request: Ask them to provide your customer number or details from your latest invoice. Genuine representatives can always access this information.
• Employee Verification: Request the agent’s employment number. All Onni employees have numbers starting with 802, 804, or 806. Confirm this number by calling our customer service or checking on our website at onnicorporation.com/id.
• Caller ID Check: Note the number they’re calling from. Official calls from Onni are made from 08-502 765 69 for all inquiries, or +44 20 3667 9447 for callbacks.
• Email Confirmation: Request a confirmation email for the call. This email should originate from an @onnicorporation.com address, like [email protected], and specify the date, time, and the number (08-502 765 69) we will use to call you. For example:
  • “Hi Margareta, this is your confirmation that we will call you 01/01/2022 at 08:00 AM from 08-502 765 69
    
    Best Regards
    Axel Axelsson”

By taking these steps, you can ensure that you’re speaking with a genuine representative of The Onni Company and protect yourself from potential fraud.